OUR services

Order

  • The La Redoute App

    Download our free application and embark on a unique experience!

    Exclusive offers, trends, new products, personalised selections and good deals, don't hesitate.

  • Your customer account

    Log on to your customer area and find all your information:
    - Your personal details, which can be viewed and changed at any time. 
    - Your Newsletter preferences, don't forget to subscribe! 
    - Your social login to connect your social networks to your account. 
    - On the "Your orders" tab, you'll find all the details and status of your orders, as well as links to track your parcels and manage your payments.  
    - On the ‘La Redoute +’ tab, you can manage your subscription. 

    Your customer account

  • Changing or cancelling an order

    In order to deliver your order as quickly as possible, it is prepared for delivery immediately!

    For this reason, it is not possible to modify or cancel an order or change the delivery address.

Delivery

    • Our delivery conditions

      Your delivery costs are calculated on the basis of the weight and dimensions of the largest item in your order.

      Please note: if your clothing order is associated with an item of furniture, the charges will be determined according to the latter.

      Important :

      You are liable for the delivery costs of your entire order as soon as the 1st item has been dispatched. You will find your invoice and details of the amounts in your customer area under "Your orders".

      Home delivery is offered with La Redoute +.

      Here are the details to help you better understand the advertised costs:

      Weight and dimensions of the largest item in the order Price
      (CHF)      		 Delivery methods and times
      Small item :
      Length <99cm
      and width and height <59cm
      and weight <5kg      		 2,90 Home delivery or PickPost within 2 to 4 working days
      Small bulky item <10kg :
      Length >99cm
      and/or width/height >59cm
      and weight <10kg      		 9,90 Home delivery within 4 to 6 working days
      Small bulky item <30kg :
      Length >99cm
      and/or width and height >59cm
      and weight between 10 and 30kg      		 29,90
      Bulky item <30kg :
      Length >200cm
      or parcel perimeter >400cm
      and weight <30kg      		 49,90 Delivery by appointment to the room of your choice within 6 to 8 working days*

      For items made to order, please refer to the lead time (in weeks) indicated on the product sheet.
      Bulky item <50kg :
      Length >200cm
      or parcel perimeter >400cm
      or weight between 30 and 50kg      		 79,90
      Bulky item +50kg :
      Length >200cm
      or parcel perimeter >400cm
      or weight >50kg      		 99,90

      * Your delivery time is calculated in working days: Monday-Friday. With our delivery service via La Poste, you may nevertheless receive delivery on Saturdays for certain items.

      NB : items from our partner Europe & Nature are always delivered at the bottom of the door.

      Important :

      As a reminder, La Redoute Switzerland only delivers to Switzerland and Liechtenstein. Items on the French site www.laredoute.fr cannot be delivered to these territories.

    • Our delivery times

      At La Redoute, we believe in keeping our promises!
      You will find an indicative delivery time for each item on each product sheet and in your basket.
      Please note that Delivery times for items in the same order may vary. We will do our best to group your items in the same parcel.

      If any changes need to be made, we'll let you know by email! 

      Our collections are successful, and sometimes you're prepared to wait to treat yourself. That's why we're offering you the chance to buy items that are currently being restocked. These items have an indicative delivery time of several weeks, so don't hesitate to order them! We dispatch them as soon as they are in stock.

      Our logistics team does its utmost to guarantee you the shortest possible lead times, but these can vary depending on the period and peak times.

    • Our distributors

      In order to offer you a quality delivery experience, we assign the best distributor to each parcel!

      We currently have two partners for fashion and small items:
      - We deliver with DPD! 
      - La Poste, our longstanding partner in Switzerland! 

Return

  • Download your return label

    You can download your return label directly from your customer area, "Your orders" tab.
    Select the order and then the parcel in question and download your label in PDF format.
    You have 30 days to return your items, which is why return labels are only available in your customer area during this time.

  • Return your items free of charge in a PäckliPunkt

    If your parcel weighs less than 30 kgs and is no larger than 80x60x60cm, you can return it free of charge to one of our parcel delivery partners: avec, K-kiosk, Press &Books.

    To find the nearest one, using your postcode, click here.

    Attention:

    You will not be reimbursed for the cost of items returned by you to the Post Office.

  • Other return options

    If your parcel weighs 30 kgs or less, you can drop it off at a Post Office counter. This service will be billed to you by the Post Office when you return your parcel.

    You can also use La Poste's Pick@home service to save yourself the journey and time. You make your return request using the online form provided by La Poste. Your return will be picked up at your home or at the address of your choice, on the date you have scheduled. This service will be invoiced by La Poste at the time of the request. Click here to register your return with Pick@home.

    For returns of items delivered by our partners, please go to the "Our partners" page for details and to organise your return.

  • Return and refund times

    Return deadlines and conditions:
    You have 30 days in which to make your returns once you have received your parcel. Returned items must be undamaged, complete and in their original packaging.
    Please note that Damaged, soiled or worn items cannot be returned. In the event of one-off or abusive non-compliant returns, La Redoute reserves the right to refuse the returned items.

    Refunds:
    The method of reimbursement is identical to the one you chose when paying for your order.


    If you have paid by invoice, the amount of your returns will be credited to your customer account. If the order was paid for by credit card, TWINT, Paypal or American Express, the amount of any returns made will be credited directly to your account within 3 working days of the return being registered.
    Check-in times vary depending on the method of return and the period, but please allow a week on average.

  • How to prepare your parcel

    Two options to find your return label:
    1 - Use the return label provided in your parcel. 
    2 - Download it from your customer area, "Your orders" tab. 

    Preparing your parcel ready is easy!
    1 - Place each item you wish to return in its original packaging. 
    2 - Place your items in the parcel.  
    3 - Stick the return label over the original shipping label.  
    4 - Close the parcel tightly.  

    Need a hand ? You will find a summary of your order in the "Your invoice La Redoute Switzerland" email. It will help you put each item back in its orginal packaging and prepare your return parcel !

La Redoute +

  • Discover the La Redoute + service subscription

    To discover all the advantages of our La Redoute + subscription and take advantage of 30 offered days, go to our dedicated page. 

  • Already a subscriber?

    All the information you need to manage your La Redoute + subscription is available in your customer area, in the ‘Your space La Redoute +’ tab.

    Your customer area

Our partners